We Serve Art cares about your privacy. We therefore only process data that we need for (the improvement of) our services and we handle the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

About our privacy policy

This privacy policy applies to the use of the website and the services provided by We Serve Art. The effective date for the validity of these conditions is 13/11/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We will also explain how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is accessible.

Webshop software and webhosting

Our web shop software and web hosting have access to the personal data that you make available to us for the purpose of our services. This information will never be used for any other purpose. However, metadata can be collected. This is not personal data.

Appropriate security measures apply. Appropriate technical and organisational measures have been taken to prevent the loss and unauthorised use of your personal data. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent the loss of data. Partners are obliged to maintain confidentiality under the terms of the agreement.

We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

E-mail and mailing lists

Mailchimp.
We send our e-mail newsletters with MailChimp. MailChimp will never use your name or email address for its own purposes. At the bottom of every email automatically sent through our website you will see the ‘unsubscribe’ link. You will not receive our newsletter anymore. Your personal information will be stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your information to further improve the service and within this framework to share information with third parties.

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our inbox and we handle all our e-mail traffic.
confidential.

Payment processors

Mollie
We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie has the right to use your data for further improvement of the service and within this framework to share (anonymous) data with third parties. All the above also applies to those parts of Mollie’s services for which they engage third parties. Mollie stores your data for no longer than is permitted by law.

Shipping and logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and location with PostNL. PostNL will only use this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, we will ask you for your explicit permission to do so. Your data will not be shared with third parties other than to comply with accounting and other administrative obligations. Third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website are processed for the purpose of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations
In some cases, We Serve Art may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered by the law.

Storage periods
We store your data for as long as you are a client of ours. Pursuant to applicable administrative obligations, we must store invoices containing your (personal) data, so we will store this data for as long as the applicable period runs. However, employees no longer have access to documents that we have produced as a result of your order.

Your rights
Pursuant to applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. Below, we explain to you which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we only send statements and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the event of a request for deleting your information, we keep records of anonymous data. You will receive all transcripts and copies of data in a machine-readable data format that we use within our systems. You have the right to lodge a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data at the e-mail address we have known to us, with an overview of the processors that hold this data, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, modified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the information has been updated to the e-mail address we have received.

Right to limit processing
You always have the right to limit the data that we process (or have processed) in relation to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have known to us that the data will no longer be processed until you lift the restriction.

Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to or are traceable to your person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or have been processed by other processors or third parties on our behalf to the e-mail address we have known to us. In such a case, it is likely that we will no longer be able to continue providing the service, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of We Serve Art. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will make copies of data that we process (or have processed) available to you and permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this information. We collect information about your surfing behaviour and share this information with Google. Google may interpret this information in conjunction with other datasets in order to track your movements on the Internet. Google will use this information for the purpose of providing, among other things, targeted advertisements (Adwords) and other harvesting services and products.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details

We Serve Art
Zaagmolendrift 20
3035 JA Rotterdam Nederland
T (010) 230-9399
E store@weserveart.com

Contact person for privacy matters
Siobhan Burger